Tech help
Get help with technology
Alki Students and families can get technology support by calling 360-313-3235 or emailing alison.iskenderian@vansd.org
Office hours for Alki: Tues|Thurs|Fri
Phone: 360-313-3235
Need Tech Help?
Having trouble with your school computer? Start here!
Help with logging into the computer
Username: Your ID#@student.vansd.org
Example: 12345@student.vansd.org
Password: Your 8-digit birthdate or password if changed
Wifi Issues
Wifi should be connected to: vspi
If you are on enroll4 or any other wifi it will not work properly.
Password resets
You can reset your own password by selecting “Reset password” on the login screen.
You can also press Ctrl + Alt+ Del on your keyboard and select Reset Password.
If this doesn’t work, come see Ms. Iskenderian, and she can reset your password back to your 8-digit birthdate or another of your choosing.
Sound Issues
If your sound icon in your taskbar has an X on it.
You need to install a sound driver.
Company Portal & Lenovo System Update:
Go to the search and type in Company Portal
Once that is open, click on See all apps
Find Lenovo system_update_…. – Select Install
Once it is installed, go back to the search and type in Lenovo (system update)
Open it and select Next – it will search for updates.
Select All and Install
Reboot
If that doesn’t work, please run all Windows Updates.
Windows + i key
Check system updates
Download and install all
If this still doesn’t work, come see Ms. Iskenderian in Rm. 105
Help with Applications and Software
ClassLink: Go to launchpad.classlink.com/vps
Login with ID@student.vansd.org and password
Canvas: Go to vansd.instructure.com
Use your ID/Password at the login
Google Drive: Go to drive.google.com
Login with ID@student.vansd.org and password
Gmail: Go to mail.google.com
Login with ID@student.vansd.org and password
Set Up Your Lenovo ThinkPad
Your class uses a different Lenovo ThinkPad each period.
These settings can help make your Chrome experience follow you from computer to computer.
Turn Sync On
If you use different Lenovo ThinkPads throughout the day, turning on Chrome Sync allows your Chrome settings and bookmarks to follow your account from computer to computer.
- When in Chrome, select the circle or initial in the right corner
- Select Turn on Sync
- Then select Yes, I’m in
Add Google Chrome as default browser
- Select Windows + i key (opens Windows Settings)
- Type in browser in the search field
- Select Choose a default web browser
- Under Default Apps, scroll down until you see Web Browser
- Tap on Microsoft Edge and select Google Chrome
- Then select Switch Anyway
- All set!
Add Google Drive to your computer
Go to Windows (4 blue squares) and click on it. At the top, select “Show All.” Look for Company Portal
- When the screen populates, you will see Recently published apps
Select See or Show all or look for Google Drive - Select Google Drive and click Install
- After it downloads, you will get a window to sign in with a browser
- Select this to sign in to your Google account: ID@student.vansd.org & 8-digit birthdate or password.
There are steps to add folders you want to back up to your Google Drive. Suggestions: Pictures, Downloads, Documents - Next, when you are in Canva or other programs and you select Upload, you will see your Google Drive in File Explorer – a place where all your folders are located. (Documents, Desktop Items, Downloads, Pictures, and now Google Drive).
